FAQs - Frequently Asked Questions About Flooring

Does Grant's Tile offer a warranty on the floors they install?

Grant's Tile proudly offers a one (1) year installation warranty on all of our floors. The warranty on the actual flooring product varies based on the manufacturer (up to thirty-five [35] years on some of our hardwood products!). Although our installation warranty is one year, we pride ourselves on great customer service, and will do whatever we can to help our customers - sometimes several years after we've installed a floor!

I have vinyl flooring. Does it need to be removed before I install ceramic, porcelain or natural stone tile?

The vinyl flooring will have to be removed before installing new ceramic, porcelain or natural stone tile. The old vinyl floor covering, if unremoved, will cause instability and movement in your new floor, resulting in grout and/or tiles cracking.

My current staircase is carpeted. Can it be switched to hardwood?

Absolutely! We convert carpeted staircases into hardwood on a regular basis (check out our gallery!). Upgrading your staircase from carpet to hardwood is always a great choice to add value to your home!

My current floor is super squeaky. Is there any way to fix the squeaks while my floor covering is being replaced?

With every floor we install, we install additional flooring screws throughout, focusing on any existing squeaks we find. This usually takes care of most squeaks, however, not all squeaks can be fixed in this way. Sometimes the cause of a squeaking floor is a mechanical component (such as plumbing or heating vents) moving around inside the floor. This sort of squeak may not be fixable by simply adding flooring screws - in this case we will advise you on the options available to you.

Is there a difference between floor tile and wall tile?

The main difference between wall tile and floor tile is its hardness. Floor tiles are baked longer and hotter, producing harder tiles that can withstand thousands of footprints over the lifespan of the tile. Wall tiles are not baked as long or as hot because they don't have to withstand the same pressures. With this in mind, it is acceptable to put floor tiles on walls (if you find a floor tile that will suit your design), but you cannot use wall tiles on the floor.

I'm considering a natural stone tile for my project. Are there any special considerations?

Natural stone is a great choice for many reasons. Slate, marble, travertine and granite are impressive looking in many different contexts, from floors to showers to countertops. However, all of these tiles require regular sealing with a special tile sealer. Different sealing products vary in application, but most are very easy - simply clean the tile, wipe on the sealer and wipe off the excess sealer within a few minutes. The frequency of sealing depends on use - wet areas such as entranceways or showers will need to be sealed much more regularly than, for example, a rarely-used fireplace surround.

Is all hardwood the same hardness? Is there any wood that is more resistant to scratches?

Hardwood species vary significantly in their hardness. This is measured by the Janka scale (see below). The higher the number, the harder the wood. Many of the species listed below are available in solid and engineered hardwood.
As far as scratches go, all wood can be scratched, however, the harder the wood, the less likely it is that it will be damaged by normal day to day wear.

What is the difference between engineered and solid hardwood?

Most standard hardwood is solid hardwood. Engineered hardwood is a relatively new product which has a layer of plywood attached to the bottom of a thinner piece of hardwood (still actual hardwood, not any type of synthetic material). The finished product looks identical, at least in the products that Grant's Tile offers. Engineered hardwood, however, is much more stable than solid hardwood. It is therefore suitable for use in some areas where solid hardwood would fail. It can be installed in condominiums with concrete floors, for example, or in concrete (dry) basements. Please contact Grant's Tile to see if engineered hardwood is appropriate for your particular application.

How long will it take to have my new floor installed?

There are many factors which will affect the amount of time that your new flooring installation will take. The type of new floor covering, the removal of old floor coverings, moving of furniture, required repairs to the subfloor, and many other factors can affect how long an installation will take. However, here are some general guides of how long some projects take, start to finish. An average kitchen can be tiled in about three (3) days. An average living room can recieve hardwood in two (2) days. An average bedroom can be carpeted in a half a day.

I am hearing alot about luxury vinyl tile. What is it?

Luxury vinyl tile is a relatively new product which is becoming very popular. It is very similar in appearance to traditional tile, but is much softer underfoot. It comes in several different sizes, including 16" x 16", as well as 12" x 24". Visit our store to see the large variety of colors available.

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